Return and Refund*

**1. Refund Policy**

a. **Eligibility**: To be eligible for a refund, you must request a refund within 14 days from the date of purchase. After 15 days, we are unable to offer a refund.

b. **Condition of Product**: To be eligible for a refund, the product must be in its original condition and packaging, unused, and with all original tags and labels attached.

c. **Refund Process**: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 days.

**2. Return Policy**

a. **Eligibility**: You may request a return within 15 days from the date of purchase if the product is defective or damaged upon arrival.

b. **Non-Returnable Items**: The following items are non-returnable: [List any non-returnable items if applicable, e.g., perishable goods, personalized items].

c. **Return Process**: To initiate a return, please contact our customer support at [help.glowyshop@gmail.com] and provide your order details. We will guide you through the return process. You will be responsible for return shipping costs, except in cases where the product arrived damaged or defective.

**3. Exchange Policy**

a. **Eligibility**: We offer exchanges for products that are defective, damaged upon arrival.

b. **Exchange Process**: To initiate an exchange, please contact our customer support at [help.glowyshop@gmail.com] and provide your order details. We will guide you through the exchange process. You will be responsible for return shipping costs, except in cases where the product arrived damaged or defective.

**4. Cancellation Policy**

a. **Cancellation by Customer**: You may cancel your order within 72 hours of placing it. After that period, we cannot guarantee cancellation.

b. **Cancellation by glowyshop**: We reserve the right to cancel any order due to reasons such as product unavailability, pricing errors, or suspicious order activity. If we cancel your order, we will notify you and issue a full refund.

**5. Contact Information**

If you have any questions or concerns about our Return and Refund Policy, please contact us at [help.glowyshop@gmail.com]. We are here to assist you and provide further information on our return and refund process.

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